Property Management FAQ
Straight answers to the questions owners and tenants ask us most.
Questions from Property Owners
How much does property management cost?
Our plans start at 6% of monthly rent collected, with a one-time leasing fee when we place a new tenant. There are no hidden markups on repairs. See our services and pricing for details.
How do you screen tenants?
Every adult applicant goes through a credit check, income verification (usually 3x the monthly rent), previous landlord references and a background check, applied consistently and in line with fair housing law.
When do I get paid?
Rent collected by the 5th is sent to your bank account by direct deposit on the 10th of each month, along with a detailed statement.
Do I have to approve repairs?
You set an approval limit. We handle routine repairs below it and contact you before any larger job, except genuine emergencies that protect the property or tenant safety.
Can I cancel my management agreement?
Yes. Our agreements can be ended with 30 days' written notice and no cancellation penalty.
Questions from Tenants
How do I apply for a rental?
Find a home on our available properties page, book a viewing, then complete an online application for each adult. Most decisions are made within two business days.
How do I pay rent?
Pay online through the tenant portal by bank transfer or card, or set up autopay. Rent is due on the 1st, with a grace period to the 5th.
How do I request a repair?
Submit a request through the portal with a description and photos. For emergencies, call our 24/7 line. Visit tenant resources for details.
Are pets allowed?
Many of our homes are pet-friendly. Pet policies, deposits and fees vary by property and are listed with each rental.
How do I get my security deposit back?
Give written notice as required by your lease, follow the move-out checklist and leave a forwarding address. Your deposit, minus any itemised deductions, is returned within the time required by law.
General Questions
What types of property do you manage?
Apartments, condos, single-family homes, townhomes and small multifamily buildings. See our services.
What are your office hours?
Monday to Friday 9am–6pm and Saturday 10am–2pm. Emergency maintenance is available 24/7.
Still Have Questions?
Our team is happy to help. Owners can request a free rental analysis, and renters can browse our current homes.
Photo by Wiktor Karkocha on Unsplash
Keystone Property Management
Full-service residential property management for apartments, single-family homes and townhomes since 2010.
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Property Owners
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Tenant Resources
Pay Rent / Repairs
Contact
123 Main Street, Suite 200
Your City, ST 00000
+1 (555) 012-3456
[email protected]
24/7 emergencies: +1 (555) 012-3499
© 2026 Keystone Property Management. All rights reserved. Equal Housing Opportunity.